About My Computer Therapy

I started My Computer Therapy because my neighbor needed her printer fixed.

Then her WiFi. Then her son’s laptop, which had more malware than a back-alley USB drive. Then the retired couple down the road who couldn’t get their photos off their old computer. Then the small business owner whose email stopped working and nobody could explain why.

At some point I realized: these aren’t technology problems. They’re communication problems. The tech works fine. It’s the relationship people have with it that’s broken — and the tech industry profits from keeping it that way.

What I Keep Seeing

People who are smart, capable, and successful in every other part of their lives — but who feel helpless when their computer acts up. Seniors who’ve been talked down to by tech support so many times they’ve given up. Families with seventeen years of photos on a laptop with no backup. Small businesses running everything through a free email account they don’t control.

The pattern is always the same: well-meaning people, complex tools they never asked to own, and an industry that profits from confusion.

I fix the computer. Then I explain what happened. That’s the therapy.

Why In-Home

I come to your home because that’s where the problem is. Your computer is connected to your printer, your WiFi, your specific setup. Drop-off repair misses all that context.

More importantly: you learn better in your own space. When I show you how to run a backup at your own desk, you remember it. When I explain your WiFi setup while standing in your living room pointing at the router, it sticks.

Where I Come Out To

Most of my work is remote, and that works anywhere in the country. Nothing is installed on your machine, you watch the whole session, and it ends the moment you close the window.

When a problem genuinely needs hands on the machine — a dead drive, a cable run, a printer that has to be picked up and turned around — I come out in person, by arrangement. I keep that side of the work deliberately small so the people I do visit get a real response time rather than a queue position.

Remote help is a different story — it works anywhere. Los Angeles has its own line: 424-485-0007. If you are not sure whether your problem needs someone in the room, call and I’ll tell you honestly.

What MCT Won’t Do

• Won’t upsell you. If your computer can be fixed, I fix it. I don’t push new hardware when a cleanup will do.
• Won’t use jargon. If I can’t explain it in plain language, I haven’t understood it well enough.
• Won’t create dependency. The goal is for you to understand your technology better after every visit. If you never need to call me again, I did my job.

Community Radio

I also run Tune Into Tomorrow, a community radio station that streams 24 hours a day — music curated by time of day, and the occasional field dispatch. It runs on hardware I own and maintain, which is a fair summary of how I like to build things.

Advanced Infrastructure

For projects beyond a house call — self-hosted servers, business networks, cybersecurity, custom automation — visit systems.mycomputertherapy.com.

Jack Turner

That’s me. I answer the phone. I do the work. MCT isn’t a company with a fleet of technicians — it’s one person who does the job right.

808-647-2304
Los Angeles 424-485-0007
aloha@mycomputertherapy.com
Remote help anywhere · in-person visits by arrangement